1.Term of Deposits and Payment
When confirming to book a tour, we ask for a deposit of 30% of the entire cost. The remaining is due 45 days before departure. If BM Travel Motorbike Tours does not receive the whole amount by that time, your booking may consider canceled.
You have the option of paying by money transfer or credit card, with all bank transfer charges/fees borne by you.
After receiving your money, we will send you an e-mail with the final confirmation of the complete itinerary and services.
2. Refunds and Cancellations
BM Travel Motorbike Tours accepts no responsibility for any flight delays or itinerary changes that occur at any point during the trip.
We reserve the right to alter the schedule or postpone the tour due to weather, local conditions, politics, or a variety of other factors with early notice.
If you infringe on breaking any of the regulations during the trip without prior permission from the tour leader, we have the right to terminate the tour with no refunds applied.
If your bike develops minor mechanical issues during the tour, our guide/mechanic will make every effort to repair it as soon as possible. If the bike cannot be repaired within the day, we will swap another motorbike of a similar type to ensure your trip is going well.
If you have to cancel the tour due to unforeseen circumstances, you may transfer your reservation to another individual. However, we take no responsibility for that reservation.
- Our responsibilities
We will be in charge of supplying you with all services included in the tour price.
Our guide, with our assistance, will support you in any issue that arises along the journey. In the emergency situation, we shall notify the individuals you designated in the disclaimer paper (e.g.: your family or insurance company).
- Your responsibilities
When taking part in any of our motorbike tours, tour participants must have prior motorcycle riding experience and an international driver’s license (IDL). If you do not have an IDL, we can get your country’s driving license converted to an IDL.
By participating in our motorcycle excursions, we realize that you may assume all risks and hazards connected with motorcycle activities, such as personal injury, physical exertion, altitude risks, and inconvenience while going through isolated locations.
If you damage or break our motorbikes, we will charge you to replace or repair them, depending on the extent of the damage.
When you book a motorbike tours from us, you agree to delegate power to the tour leader throughout your journey, where choices may be required for everyone’s benefit and safety. If you have any complaints about your motorbike tours, please tell the tour leader as soon as possible to resolve the problem. If your complaint was unresolved, please directly contact the office will assist us in resolving any issues.
4. Travel Insurance
The motorbike tour price does not include travel insurance. It is your responsibility to check and find if your local health insurance company provides coverage when traveling abroad. For further information, please contact your insurance company provider.
BM Travel Motorbike Tours highly recommends that you obtain comprehensive travel insurance to cover all details of your tour, including the loss of deposits due to cancellation, loss of bags and personal goods, personal injury, and death. If you do not have insurance, so you must sign the waiver from us.
5. Comments or suggestions
Please send us an email if you have any other thoughts or recommendations. We are eager to hear you in order to enhance our service for you
Mobile (Whatsapp): +84 976 024 986
Address: 3/7/36 Duy Tan Street, Cau Giay District, Hanoi City, Vietnam